Training & Support
Support that goes beyond delivery.
Purchasing professional technology is the beginning of a relationship, not the end of a transaction. Regent structures its involvement around the practical realities of operating advanced equipment in a busy practice.
Support Categories
Where Regent is involved
01
Equipment Onboarding
Delivery coordination, installation arrangements and initial system configuration for your operating environment.
02
Operator Familiarisation
Structured familiarisation with system interfaces, operating modes, parameter configuration and routine handling.
03
Clinical Education Pathways
Guidance on accessing appropriate professional education for your practitioners. Clinical scope remains the responsibility of the treating professional.
04
Technical Support
Assistance with system operation, troubleshooting and diagnostic questions during ownership.
05
Servicing & Maintenance
Coordination of servicing pathways, maintenance scheduling and access to replacement components and consumables where applicable.
06
Business Implementation
Support with integrating new technology into your existing service mix, workflow and operating rhythm.
Compliance note
Support program structure, service levels and warranty terms are confirmed commercially for each system. Contact Regent to discuss available support programs for your system.
Ownership Assurance
Five-year warrantyon all equipment.
Covered
Regent stands behind every system it supplies with a five-year warranty — a deliberately long term, made possible by keeping the equipment under our own care.
Five years
Every platform supplied by Regent carries a five-year equipment warranty from the date of installation.
Serviced by Regent
The five-year term applies while all servicing and maintenance is carried out exclusively through Regent.
One accountable partner
Genuine parts, factory-aligned procedures and a complete service history held in one place for the life of the system.
Warranty condition
To maintain the five-year warranty, all servicing and maintenance must be performed by Regent Medical Aesthetics. Servicing carried out by any other party will end warranty coverage. Full warranty terms are provided in writing with each supply agreement.
Consultation
Not sure which technology fits your practice?
Tell us about your clinic, existing services and future plans. Our team can help you explore the technology most aligned with your business.