Training & Support

Support that goes beyond delivery.

Purchasing professional technology is the beginning of a relationship, not the end of a transaction. Regent structures its involvement around the practical realities of operating advanced equipment in a busy practice.

Support Categories

Where Regent is involved

Equipment Onboarding

Delivery coordination, installation arrangements and initial system configuration for your operating environment.

Operator Familiarisation

Structured familiarisation with system interfaces, operating modes, parameter configuration and routine handling.

Clinical Education Pathways

Guidance on accessing appropriate professional education for your practitioners. Clinical scope remains the responsibility of the treating professional.

Technical Support

Assistance with system operation, troubleshooting and diagnostic questions during ownership.

Servicing & Maintenance

Coordination of servicing pathways, maintenance scheduling and access to replacement components and consumables where applicable.

Business Implementation

Support with integrating new technology into your existing service mix, workflow and operating rhythm.

Compliance note

Support program structure, service levels and warranty terms are confirmed commercially for each system. Contact Regent to discuss available support programs for your system.

Included With Every Purchase

Laser & Intense Pulsed Light Safety — industry short course

Every Regent equipment purchase includes an online laser and intense pulsed light (IPL) safety industry short course for your team — provided at no additional cost.

The course builds the safety knowledge expected of professional operators: how the technology works, where the risks sit, and the workplace procedures that support safe day-to-day use.

Delivery

Online, self-paced

Availability

Australia-wide

Access

6 months from enrolment

Cost

Included in every purchase

What operators cover

Laser and IPL fundamentals — how the technology produces its effect
Laser classifications and the safety requirements attached to them
Biological effects of laser and IPL energy on skin and eyes
Hazard identification and practical risk management
Roles, responsibilities and workplace safety procedures
Quality assurance checks and preventative maintenance habits
Treatment considerations when operating laser and IPL equipment

Enrolment details are issued with your equipment handover. The course is provided as an inclusion with purchase and is not sold separately by Regent.

Ask About Training

Sydney Operator Training

In-depth, hands-on training at our Sydney facility.

Beyond the included safety course, operators can complete in-depth practical training with our team in Sydney — on the same platform your clinic will run.

Platform Familiarisation

Console navigation, presets, handpiece selection and the operating logic of your specific Regent platform.

Practical Operation

Supervised hands-on sessions covering set-up, parameter selection workflow, cooling and end-of-day shutdown.

Safety In Practice

Treatment room controls, eyewear, signage and documentation applied to a real clinic environment.

Care & Maintenance

Daily checks, consumable handling and the servicing schedule that keeps the 5-year warranty in place.

Australia-Wide Sessions

Training in every state, on scheduled dates.

Regent runs equipment training sessions around the country across the year so teams outside Sydney can learn how the machines work without travelling interstate.

NSWSydney — ongoing, at the Regent facility
VICMelbourne — scheduled dates, released each year
QLDBrisbane & Gold Coast — scheduled dates
WAPerth — scheduled dates
SAAdelaide — scheduled dates
ACT / TAS / NTBy arrangement and demand

Session dates are content-managed and confirmed on request. Register interest and we will notify you when dates for your state are released.

Compliance note

Training inclusions, session formats and dates are indicative and content-managed. Completion of any course is not a qualification, accreditation or licence to treat, and nothing here is a clinical or regulatory claim. Operators remain responsible for meeting the requirements applying in their state or territory.

Ownership Assurance

Five-year warrantyon all equipment.

5Years
Covered

Regent stands behind every system it supplies with a five-year warranty — a deliberately long term, made possible by keeping the equipment under our own care.

Five years

Every platform supplied by Regent carries a five-year equipment warranty from the date of installation.

Serviced by Regent

The five-year term applies while all servicing and maintenance is carried out exclusively through Regent.

One accountable partner

Genuine parts, factory-aligned procedures and a complete service history held in one place for the life of the system.

Warranty condition

To maintain the five-year warranty, all servicing and maintenance must be performed by Regent Medical Aesthetics. Servicing carried out by any other party will end warranty coverage. Full warranty terms are provided in writing with each supply agreement.

Discuss warranty & servicing

Australian Support

Local support that responds when you do.

No offshore queues. No generic help centres. Australian-based support and a clear pathway to service when your clinic needs it.

Every system Regent supplies is backed by Australian support, local servicing coordination and direct contact with the team that understands your equipment.

Phone+61 478 781 353

Emailchat@regentmedical.com.au

HoursMonday–Friday, 8:30am–5:30pm AEST

Contact Australian support

Response target

4 hours

Business hours — same day

Technical support

Australian

Local team, local knowledge

Warranty

5 years